In my role as Distinguished Engineer, Skylar AI, I build state-of-the-art conversational AI experiences using open source LLMs. With more than 20 years of UX and engineering experience across large CRM companies and early to late-stage startups, I specialize in adapting language models to create domain-specific knowledge systems that unlock the power of AI to help teams work more efficiently. My focus is on crafting intuitive interfaces and experience-driven solutions that make conversational AI feel natural and immediately useful—transforming complex monitoring and observability challenges into simple conversations that drive faster problem resolution and continuous team learning.