In this session you will discuss what is the difference between infrastructure and service centric operations, provide an example of how a customer used service centric operations to: reduce customer outage, make un-avoidable outage shorter and increase agility by reducing the impact of break/fix work on planned projects. 

Through a demonstration we will show how we are leveraging Skylar Analytics to help address IT infrastructure issues before they become outages and to help Operations prioritize event and incident resolution more effectively. The demonstration will also show how to leverage location data used to drive Geographic Maps is helping reduce the time and effort to create and maintain Business Services 

In this session you will: 

• Learn how Skylar Analytics is assisting Business Services to deliver Service Centric Operations (SCO) 

• Learn how reduce the time and effort to create Business Services 

• Understand how SCO helped a customer increase service availability and reduce costs 

• Know how to measure the value of adopting SCO.